Overview
As a Network Operator with the University of South Carolina's Division of IT, I specialize in switch clearing, hardware returns, and access point servicing to ensure stable campus-wide connectivity. My daily responsibilities center around processing enterprise-grade hardware for reintegration or return, with a focus on accuracy, organization, and reliability.
I work extensively with last-generation Aruba, Cisco, and Juniper switches, clearing configurations, restoring factory settings via PuTTY, and ensuring each device is properly labeled and documented. Cleared switches are stacked in groups of 15, logged into inventory, and topped with printed RMA forms for efficient vendor processing.
Beyond switch handling, I assist with field support across campus: replacing faulty access points, re-terminating damaged Ethernet cables, and ensuring proper network restoration through testing and AP reconfiguration.
🔁 Switch Clearing & Stacking
- Clear Aruba, Cisco, and Juniper switches using PuTTY and physical reset procedures.
- Restore factory configurations and verify serial/model accuracy.
- Stack switches in groups of 15 and apply asset management documentation for RMA submission.
📄 RMA & Inventory Logistics
- Generate and print RMA paperwork for each stack of processed switches.
- Ensure the proper clearing of Switches, so USC information does not get leaked.
- Maintain clean, labeled storage areas to streamline hardware redeployment or shipment.
📶 Field Service & Repairs
- Identify malfunctioning access points (Aruba & Cisco) across campus environments.
- Replace and terminate faulty Ethernet drops to ensure proper AP connectivity.
- Support AP reconfiguration, mounting, and campus-wide Wi-Fi restoration.
🧰 Tools & Platforms
- PuTTY & Serial Console Interfaces
- ArubaOS CLI & Reset Interfaces
- ServiceNow Tickets & Inventory Trackers
- Asset Management Forms & Physical Labeling
Stacked and documented Cisco switches ready for RMA redeployment.
Me configuring switches and logging documentation